Senior Technical Support Engineer (Unix environment)

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

- 7 years+ technical support experience
- University degree
- Advanced English
- Strong communication skills to all business levels
- Experience in direct communication / client site cooperation
- Team player attitude
- Proven experience with:
Analysis & troubleshooting performance of systems and infrastructure
Analysis & troubleshooting System and infrastructure incidents
Environments Managements: Deployments, Refresh, DB migrations
- IT knowledge:
Systems:
- Unix / Linux - Mandatory
- Windows Server (physical, cloud) — Nice to have
Database: Oracle SQL + PL/SQL, Sybase — Mandatory
Schedulers: Dollar Universe, Autosys — Nice to have
Other / Programming:
- Shell Scripting — Important
- Oracle Forms — Important
- Java — Nice to have

- Production:
- Maintain a high level of availability of the applications
- Resolve and/or assist in any production incidents in order to re-establish the service as quickly as possible
- Manage technical queries & and interactions
- Deploy releases into production environments
- Act, control and test technical/infrastructure operations on production (Infrastructure week-ends, Disaster Recovery tests)
- Non-Production:
- Organize, coordinate, setup and maintain all development environments required by development teams
- Resolve and incidents relating to non-production environments
- Technical Projects
- Identify projects and/or technical improvements
- Lead/coordinate and execute technical projects impacting business applications (Legacy management, patch deployments, Infrastructure changes, Performance improvement)
- Relationships management with Infrastructure teams