Maximo Support Engineer in German or French

Job description:
 
For European scope of clients Software Support Specialists are required to deliver Remote Technical Software Support Services in client national language:

• Providing initial remote technical software support for Tivoli applications to clients
• Interacting with client functions consistently until problem solution
• Analyzing problems/situations, understanding problem impact on client business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Maintaining highest client satisfaction
• Maintaining positive client relationships even in severe and pressurized situations
• Performing problem management and end-to-end problem ownership
• Logging all related activities for each customer query and handling client data securely
• Employing client's standard support delivery methodologies and tools
• Performing in international software support delivery processes and environments
• The resource will provide remote software support for Maximo, SCCD, TSRM applications for EMEA customers                                                                                                                                        

                                              
Mandatory skills:
 
Technical skills:
- Basic MS Windows Sever 2000/2003 and/or Linux administration knowledge (e.g. installation, create/modify users, manage system settings and services, etc.)
- Basic knowledge of enterprise applications architecture (e.g. n-tier applications structure and components)
- Basic web application architecture and functionality knowledge (e.g. what is a web server, what is HTTP, how does a web browser communicate with an application server, etc.)
- Java/JSP basic knowledge (e.g. what is an applet, what is a class file, what is a JSP file, etc.)
- General Relational Database administration and SQL knowledge (e.g. how to use specific tools and create simple SQL commands)
- Previous experience with ERP, CRM, CMS applications either as a user or as an administrator/operator (e.g. familiar with modular structure applications)
- General IT administrative knowledge, basic notions and exposure to server architecture and operations (e.g. what is a cluster, load balancer, how to troubleshoot a user/hw/sw error)
- Basic understanding of programming and or scripting concepts, preferably from a Java environment perspective (e.g. what is a class, what is a method or property, how to inherit, etc.)
- Communication skills
- Troubleshooting skills, Patience
- Customer care/support experience
- Good command of the English language
- Fluent in German or in French;
 
Traits and competencies wanted:
- Technical
- Problem solver
- Excellent communication and listening skills
- Team player
- Very good analytical skills
- Eagerness/willingness to learn
- Ability to perform under pressure
- Ability to multi-task
- Willingness to travel           
                                              
Nice to have skills:
As many languages as possible: French, Russian, Italian, Spanish                                                                                                                                   
 
Benefits:

• Motivating salary;
• Good working environment;
• Medical insurance;
• Annual team building;
• Trainings and certifications.