Customer Support with German - Full Time & Part Time job

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Requirements:

- Excellent communication skills in German - C1 level;
- Willingness and ability to learn quickly information about products and client services;
- Proven sales and persuasion skills;
- Creativity and results orientation ;
- Communication and impact -oriented solutions ;
- Punctual and ability to work in a changing environment ;
- Positive attitude , team spirit and pleasure of working with clients ;
- Experience in the field would be an advantage.

Job description

- Provide telephone assistance based on customer requirements and established procedures
- Call management in an efficient, quality standards
- Registration database of the results phone call made
- Actively promote & sale clients services and products
- Empathy and availability
- Managing multiple activities at the same time ( accessing specific software and complete data during the conversation with the customer )
- Ability to find solutions in a short time analytical mind and spirit of initiative.

You will enjoy :

- Great benefits package with a bonus system as your results plus a system of periodic evaluation;
- Opportunity for career development through access to internal opportunities , trainings, regular feedback and coaching from direct managers;
- Advantages and discounts on certain services such as gyms, different other partners;
- Life insurance and medical subscription;
- Flexible working hours;
- Meal Tickets;
- A strong team dynamic and lively environment with many career opportunities in a multinational company;
- Doing business in a young and professional , in a location with the best facilities.