Contract Administrator with Spanish Skills (Job number #1473683)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

JOB REQUIREMENTS:
- Preferable previous work experience
- Fluent in written and spoken English; Fluent in Spanish (both written and spoken)
- Quality and details oriented with high analytical skills
- Computer literate — Microsoft Package (particularly Outlook, Excel, Word, Internet Explorer)
- Fast learner, very well organized person, able to meet strict deadlines.

COMPETENCY REQUIREMENTS:
(Behavior, attitude, capabilities)
- Customer oriented
- Organizational and interpersonal skills
- A person interested in front office work
- Strong team player
- Customer oriented

- Acts as a first point of contact for regular, ongoing customer accounts on daily operational matters.
- Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).
- Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
- Handles regular, on-going customers with low complexity issues.
- Communicates with both internal and external customers at the individual contributor level.
- Responsible for keeping the systems up-to-date from a contract administration stand point, customer entitlement and invoicing.
- Operational Excellence: ensures that internal partner inputs are considered and taken care of; ensures that close relationship to TSG Front office Admin teams is kept; ensures that mandatory trainings are covered on time; operational review; error reporting.
- Customer Satisfaction: ensures that data entry is performed as per given process; contract registration; support quotation process; cleans up errors without waiting for delivery inputs, tries to avoid reactive resolution; active relationship management with stakeholders
- Responsible for the quality measures of the data in the systems – which are checked through error reporting, feedback of the TSG Front Office Administration Team, feedback from the customers, supported countries and the local delivery organization. Furthermore, deadlines for every specific task have to be met.
- Specific tasks: creates quotes for services; registration of contracts; ongoing contracts changes; handling of renewal process; operational review.