WFM Quality Control Specialist

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Angajator: Conduent
Domeniu:
  • Altele
  • Controlul calitatii
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Iasi
  • Actualizat la: 30.11.2015
    Remote work: On-site
    Scurta descriere a companiei

    Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

    Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

    Cerinte

    Punctual and accurate work methods

    Knowledge of process and/or quality management is a must

    Initiative

    Problem analysis & orientation

    Communication of complex material in different ways

    Analytical and Mathematical skills

    Advanced Written and verbal communication skills (included English)

    Responsabilitati

    The Specialist for WFM Quality Control performs various activities in close consultation and collaboration with other members of the WFM Global Centre of Expertise and the Global WFM Department and WFM Management.

    Quality control on output and process during the forecast, capacity and scheduling process and report feedback and results to stakeholders

    Design of quality control processes

    Development, improvement and implementation of (new) processes, procedures, and adjustments to the quality control WOW.

    Provide feedback and signals about Quality issues to the WFM Management and process / output owners.

    Report about outcome of the quality control process and take actively part during improvement projects

    Actively participate in and enable Best Practice Sharing

    Is available for questions, members of the WFM Department have, regarding the quality control process and the given feedback

    Performs all other duties as assigned

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