Reporting Analyst with English

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Applying the right data analysis methods.
Drawing up corresponding advice.
Correct, clear reporting view.
Punctual and accurate work methods.
Focus required when assessing data and coordinating the activities to be implemented
The ability to summarize analytical data into user-friendly reports.

Strong proficiency in Excel is a must
Initiative
Problem analysis (identification, dissection, definition)
Expertise
Advanced Written and verbal communication skills (English)
Problem orientation (exploring, investigating)
Customer focus

The Production Applications department engineers operational reports and / or customer reports commissioned by Client Team. For operational direction or the provision of added value, source reports must be merged into composed reports:
• Composing reports based on several source reports and / or several data sources for a Client Team
• Assessing and improving composed reports (logic, definition, use etc)
• Automation or process optimization of composed reports, as such that manual work is reduced

Redesign of existing source reports and / or designs of new source reports as such that the number of composed reports can be reduced
• Writing Functional Design source reports
• Engineering source reports or having them engineered
• Assessing and improving source reports (logic, definition, use etc)

On internal or external request, mapping, analyzing and debating the recent performance compared to the required performance based on statistical data and composed reports.
• Analyzing databases, reports and organizational results and tracing them back to im-provement items at a process and organizational level.

Proactive provision of ops reports (focused on internal organization, being non-production and non-customer related) and analyses
• Writing Functional Design of ops reports
• Engineering of ops reports
• Composing reports based on several ops reports and /or several data sources for internal organization.
• Assessing and improving ops reports (logic, definition use etc)
• Automation or process optimization of ops reports, as such that manual work is re-duced
• Analyzing databases, reports and organizational results and tracing them back to im-provement items at a process and organizational level.

Location: IDEO, Iasi