Vendor Management Operations Team Leader

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Employer: Conduent
Domain:
  • Acquisitions - Logistics - Supplies
  • Management - Consulting
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • Iasi
  • Updated at: 30.11.2015
    Remote work: On-site
    Short company description

    Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

    Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

    Requirements

    • University educated
    • People and team Management and coaching skills
    • Language skills:
    o Advanced level English (written and verbal)
    • Procurement background
    • Confident and professional telephone manner
    • Decision making skills
    • Organisational skills
    • Time management; ability to manage multiple priorities
    • Calm under pressure
    • Team management and working skills
    • Commercial acumen
    • Problem solving skills
    • IT literate, particularly intermediate/advanced MS Excel and Database skills
    • Ability to work in a multi-cultural environment
    • Ability to work remotely and virtually with others
    • Work on own initiative
    • Ability to grasp concepts quickly
    • Able to understand the Xerox Services business and HR Shared Service offering
    • Able to understand the client drivers for outsourcing
    • Understanding of negotiation skills

    Responsibilities

    • Effectively manage the team in delivering the day to day external training requests:
    o Provides direction for the team
    o Delegates and allocates tasks for the distribution of work throughout the team in order to meet service level agreement / targets
    • Effectively manage the client organizations:
    o Work with the client’s Learning & Development and Procurement departments, to ensure requests are fulfilled satisfactorily
    o Evaluates information received and assesses learner requirements
    o Ensures accuracy of information received and if applicable requests or clarifies further information from the client
    o Conducts 1-1’s and performance reviews with each team member to ensure development focus
    • Effectively manages day to day contact with external vendors or training bodies:
    o Liaise with training administration team leader to ensure a cohesive and collaborative relationship to meeting the clients requirements
    • Provide Management Information to the VM Country Lead, Service Delivery Lead and Operations Controller
    • Work with VM Lead and VM team in proactively identifying cost-saving initiatives
    • Query resolution of:
    o Vendor/Training supplier requirements
    o Client L&D and GP questions and queries
    o Escalated client questions and queries
    • Proactively identify recommendations for process improvements in conjunction with the client and internal departments and implement accordingly:
    o To existing processes
    o New processes

    Other info

    Location: IASI, Palas

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