Channel Marketing Executive

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Requirements
- Knowledge and practical experience of channels of distribution, and the relationship between reseller/distributor/manufacturer
- Fluent in English (verbal and written), with another language an advantage, but not essential
- The ability to work effectively within a multi-cultural, multi-language environment and can demonstrate experience in this
- Medium level attainment of skills with Microsoft Office packages
- The ability to retrieve, understand and communicate information in an effective manner to a broad, general audience, as well as senior management

Additional Requirements:
- Client Focus - demonstrating willingness to identify, understand and give priority to meeting the needs of the customer
- Teamwork & Collaboration - displays enthusiasm and contributes to an effective team environment; demonstrates willingness to work cooperatively with others to deliver excellent customer service or to achieve a shared goal
- Communication & Influencing - the ability to communicate clearly and effectively with a wide variety of internal and external people, formally and informally, and where necessary to gain their agreement and acceptance
- Information Gathering & Reporting - The ability to obtain and effectively use information, including the ability to identify the information needed, seek the information from a variety of sources, and skilfully extract and report the information for business benefit
- Planning & Organising - Plans and organises work effectively in order to meet work objectives and deliver ongoing quality services to the customer.
Problem Solving - The ability to analyse issues and to find resolution to problems by using a rational, systematic approach
- Technical Awareness - Using IT at work - The ability to effectively use IT systems and software applications at work

Main Responsibilities:
- Entry of QTF based tactical promotions into the eSAP system, accurately and to agreed deadlines
- Entry of CDF/MDF activities into the eSAP system, accurately and to agreed deadlines
- Entry of EDPP requests into the eSAP system, accurately and to agreed deadlines
- Prevention, correction and resolution of eSAP related queries
- Maintenance of allocated dashboards and reports, and provision of monthly analysis/commentary to management
- Provision of support for Marketing Programmes when requested
- Provision of back-up support to the team
Maintenance of comprehensive and effective procedures for all key activities