Key Account Manager for Scanning/OCR Services (f/m)

Your tasks

- Responsible and single point of contact for end-to-end relationship between SSC and Scanning/OCR provider, including support of Scanning/OCR implementation in newly transitioned countries. In total about 35 countries with about 80 entities are to be migrated to the new service provider within the next few years
- Responsible for relationship management with European scanning/OCR provider
- Contract management
- Responsible for all procurement related activities for scaning/OCR
- Report costs for services to controlling and service & performance management team and engage in price negotiations between scanning/OCT provider
- Develop, improve and monitor Service Levels Agreements with Service Provider
- Evaluate and monitor performance of Service Provider
- Support issue clarification with regards to OCR between local organizations, shared service center and provider
- Perform regularly Service meetings between SSC and OCR Scanning Provider
- Liaise with Transition Team in regards of Transitions specific Service Levels and Country requirements
- Clarify country specific amendments to the contract framework with the OCR supplier
- Being single point of contact for Transition Team to handle country specific requirements with OCR Scanning Provider
- Align IT requirements between internal IT stakeholders and service provider

Your profile

- Experience with software licensing, hardware procurement and outsourcing agreements
- Previous experience in Procure-to-Pay processes
- Know and apply legislation, policies and procedures
- Customer Relationship Management
- Risk Management
- Knowledge of Information Systems with regards to scanning / OCR/ archiving
- Knowledge of hardware and software
- Knowledge market background and key players
- Strong organizational project management and planning skills, ability to meet tight deadlines
- Excellent analytical, communication and negotiation skills
Interested? We look forward to receiving your application at:
https://ssl1.peoplexs.com/Peoplexs22/CandidatesPortalNoLogin/ApplicationForm.cfm?PortalID=15541&VacatureID=766451 

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