Collection Analyst with Italian Skills (Job #1465392)

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Employer: Hewlett Packard Enterprise
Domain:
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 08.11.2015
    Remote work: On-site
    Short company description

    Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

    Requirements

    Education and Experience Required:

    First level university degree with a focus in business or economics recommended or equivalent experience.

    Typically 0-2 years of experience



    Knowledge and Skills Required:

    Good written and verbal communication, negotiation, and conflict resolution skills.

    Basic accounting knowledge

    Good problem solving skills

    Familiarity with computers

    Basic prioritization skills

    Basic understanding of HP's Order Management Process
    Basic understanding of HP's Dispute Management Process

    Basic understanding of collection processes and financial concepts

    Basic Influence Skills


    Responsibilities

    Portfolio:
    Limited relationship, transactional driven accounts
    Follows standard collection strategies, with shorter follow up and limited customer engagement
    May act as resolver on short-term; quick fix disputes

    Customer/Internal Partner Engagement:
    Identify appropriate customer contacts to obtain payment or identify and resolve issues
    Follow up in a timely manner on aging items, customer requests or issues via phone, fax or email.
    Document all collections activities in designated system/local files following standard commenting procedures

    Escalations and Internal Collaboration:
    Escalate issues following standard processes to C&C resources, internal partners or customer contacts as appropriate with minimal supervision:
    Identify disputed items and assign to appropriate owners escalating to drive resolution as needed
    Identify, investigate and escalate “at risk” customers and disputes, making recommendations on reserve or write off decisions
    Identify, investigate, and obtain appropriate approvals for refunds, write-offs and offsets as per policy and process

    Planning and Governance:
    Prioritize actions and workload to meet/exceed metrics with minimum supervision.
    Forecast month-end/quarter end aging results for assigned portfolio.
    Participate in all governance related activities at team, region and global level to identify specific actions and provide regular status updates.
    Carry out all responsibilities in compliance with C&C policies and processes, audit standards, SOX standards and other regulatory requirements

    Development Activities:
    Complete required training scheduled by HP and/or C&C management in a timely manner
    Support or participate in projects at team, region or global level as assigned

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