Operations Specialist with German Skills (Job #1438488)
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Employer: | Hewlett Packard Enterprise |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 08.11.2015 |
Remote work: | On-site |
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Requirements
Key Skills
• Customer service mentality
• Excellent communication and training skills
• Ability to handle conflict situations
• Problem solving abilities
Core Skills
• Team player, networking capabilities
• Good organization skills, structured approach
• Ability to prioritize workload based on business and team needs
• Quality awareness
• Ability to manage high volume of work with accuracy
• Meet agreed deadlines for action and feedback
• Channel Business knowledge
• High level Product Knowledge (CO product portfolio)
• Mastery in English and German
• Basic PC and Microsoft Office tools knowledge
The Financial Claims Specialist works in a pan- European, multicultural and multilingual channel business environment. He/she is responsible for the daily operational support to a set of Channel Partners. Transaction processing activities are outsourced to a Transaction Processing Center, so that the FCS can support new HP initiatives, and manage growth,
Main responsibilities include:
1. Partner Operational Support
• Provide daily operational support to Partners via telephone and e-mail – be easy to reach
• Manage and coordinate any Claims scheduling/prioritization requests with the supply chain organizations to meet partner expectations
• Conduct regular operational reviews (current status and issues) with Partner Operational staff
• Provide training and information on Operations processes and tools to Partners as needed, in collaboration with the Country support
• Occasional channel partner visits
• Participate in new partner set ups
2. Financial Claims
• Manage the claims processes. Ensure resolution of all channel financial claims.
• Provide continuous visibility of the claims backlog situation to partners and HP stakeholders, in collaboration with the Country Support.
• Be first entry point for the Partners regarding claims/disputes
• Work with Partners on a regular claims reconciliation process
• Manage exceptions and specials (e.g Vendor Debits)
• Control the Inventoru price protection process (IPP) for assigned partners
3. Escalations
• Deal with all written or verbal requests from the partners (inquiries, complaints, etc)
• Provide partners with solutions when problems arise, efficiently utilizing the HP network
• Use own judgment to escalate issues at the right time and to the correct owner
4. Controlling & Quality
• Ensure that HP policies, legal regulations and audit requirements are met and maintained
• Contribute in reaching the defined process measures and business fundamentals (e.g. turn-around-times)
• Address process improvement needs to the process engineering function
• Contribute with ideas for process improvements
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