Channel Process Specialist with Russian Skills (Job #1453476)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Knowledge, skills, experience:

economics/commercial or technical studies

good communication skills (verbal and written)

fluent English and Russian

good organization skills, accuracy, ability to work under stress

good PC skills: Excel, Outlook

project management skills

conflict management skills

problem solving skills

high analytical skills

change management skills

• Proper phone etiquette;

• Ability to speak and write clearly and accurately;

• Demonstrated proficiency in typing and grammar;

• Knowledge of relevant software computer applications and equipment;

• Knowledge of customer service principles and practices;

• Effective listening skills;

• Willingness to co-operate with others and work to the greater good;

• Multi-tasking capabilities;

General responsibilities:

 The Channel Admin Process Specialist is accountable for performing general and specific administrative support tasks involved by the Channel Support Admin function. She/he handles processes from end-to-end perspective for MEMA region, represents the front end for HP Authorized Support Partners, assists and helps Support Partners within logistic and financial operations, and assumes the ownership for all the escalations related to admin process issues.

 The Channel Admin Process Specialist follows the HP procedures and guidelines in the daily activities, having full production responsibility for the processes and territories assigned to her/him. She/he is responsible for operational excellence, customer satisfaction and monitors/keeps track of financial objectives received at department, team or individual level.

Performance measures:
feedback received from the channel partners, internal customers and supported HP country organizations
audit results
achieved and measured improvements

 Feedback from the functional manager, Team Lead, colleagues and other departments connected thru functional relations.

Major stakeholders:
HP Support Channel Partners, HP central and country Channel Support Organizations, central and country HP Finance & Admin Organizations, admin process specialists, HP GSO/Logistic Department