Marketing Application Advanced Support Specialist (Job #1465433)

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Employer: Hewlett Packard Enterprise
Domain:
  • Marketing
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 08.11.2015
    Remote work: On-site
    Short company description

    Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

    Requirements

    Education and Experience Required:

    • Business Analyst (BA) or Bachelor of Science (BS) in Communications, Marketing or Business Administration

    • 7+ years of experience in direct marketing, communications or marketing


    Knowledge and Skills Required:

    • Advanced writing and editing skills – very minimal peer or manager edits needed

    • Strong organization and program management skills

    • Ability to link communications plans and activities to business results

    • Proven experience managing, leading, driving and measuring virtual teams toward common goal

    • Fluency in local language and English

    • High levels of tact and diplomacy

    • Agency and budget management

    Responsibilities

    Support multiple HP Internal Marketing applications in production.

    · Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application.

    · Develop data extractions or develop reports from requests or requirements stated by clients, and to investigate data related issues

    · Track, troubleshoot and solve and appropriately escalate production issues submitted by end users or raised by helpdesk support teams.

    · Act as SME for the application support and lead all required clarifications with business leads.

    · Analyze production issues to determine root cause and provides fix recommendations to the development team.

    · Support tasks to include alert monitoring for periodic jobs, opening trouble tickets, general escalation, client coordination, and vendor interactions.

    · Assist with testing of application and providing input to help desk support playbook on new functionality and/or system changes

    · Monitor Level 2 issues/tickets opened internally and by customers for application issues.

    · Represent team in project meetings related to application enhancements or new releases.

    · Consolidate enhancements requests and regularly review with business decision makers.

    Knowledge Skills:

    · Fluent in English and at least one other language

    · Knowledge of HTML, UNIX scripting, SOLR queries and SQL generally for troubleshooting tasks

    · Experience with digital asset repositories

    · Escalation Management

    Soft Skills:

    · Candidates must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes, this applies to both technical issues and process issues.

    · Good communication skills both verbal and writing with the ability to discuss issues with users.

    · Exposure and experience in working with senior management


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