IT Account Manager

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

The candidate will be a member of Accenture’s IT organization and as an IT Project Manager will be a subject matter expert in charge of managing IT infrastructure projects to support Accenture’s business process outsourcing (BPO) organization service delivery. The candidate as an IT Account Manager will be a trusted business advisor providing guidance around operations and optimization of an infrastructure and services.
This will involve collaboration with internal and external IT teams and ensuring that the provision of infrastructure and services effectively and efficiently meet business needs. The candidate will have to show understanding of the business strategy by maintaining a long-term relationship between IT and BPO, will have to take ownership of incidents and provide resolutions by working with various IT teams and finally will have to do follow-up to ensure service quality improvement and customer satisfaction.

• Strong communication skills (verbal/written)
• Highly organized with attention to detail
• Strong interpersonal and negotiation skills
• Good presentation skills
• Proficiency in English
• Advanced Excel user
• Self-motivated, self-driven, responsible
• Proven experience with IT project management
• Broad experience with account management, customer relationship, business development and IT security basics
• Experience with enterprise technology solution design
• 5+ years of overall experience with IT infrastructure management/IT solutions/IT support
Advantages
• Hands-on experience with configuring enterprise network, voice, desktop and server infrastructure
• 2nd world language
• ITIL/PMP certification

• Manage technology infrastructure transition projects
• Manage relationship between BPO business teams and client/internal IT teams
• Manage escalations
• Work as liaison between BPO business teams, BPO client IT and internal IT teams
• Provide account management services to entrusted BPO deals
• Service management and reporting
• Cost management – technology cost budgeting, optimization, recovery and variance tracking
• Support quality program implementation
• Plan and manage business continuity tests
• Support external and internal audits