Contact Center Officer - FULL TIME

Employer: NN Asigurari de Viata
Domain:
  • Insurances - Financial Intermediaries
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 05.12.2016
    Short company description

    NN este o companie de asigurari si managementul investitiilor, activa in peste 18 tari, cu o puternica prezenta in Europa si in Japonia.

    Grupul NN in Romania include activitatile NN Asigurari de Viata si NN Pensii, companii lider pe pietele de profil, si NN Investment Partners, numarul patru in topul companiilor de administrare a fondurilor mutuale din Romania.

    In 2015 ING Asigurari si Pensii a trecut printr-un proces de rebranding si astfel a luat nastere NN. Promisiunea noastra este ca vom continua sa fim alaturi de clientii, angajatii si colaboratorii nostri, un partener apropiat si de incredere. Valorile noastre de baza sunt: ne pasa, suntem transparenti, ne dedicam.

    Valorile noastre sunt expresia lucrurilor noastre dragi, a ceea ce credem si a obiectivelor noastre. Ne unesc si ne inspira. Si ne determina comportamentul zi de zi.

    Echipa este primitoare, proiectele diverse, programele de training sunt recunoscute ca fiind printre cele mai bune din industrie, iar daca vii cu o minte deschisa si dorinta de a invata si a te dezvolta din punct de vedere profesional, la NN iti poti construi cariera de succes pe care ti-o doresti. Oriunde ai lucra - in sediul central, in vanzari sau ca intern.

    NN Romania in cifre:

    2,2 milioane clienți unici de asigurări de viață, asigurari de sanatate, pensii obligatorii și pensii facultative
    Cote de piață dupa primul semestru din 2016:
    Asigurări de Viață – 40,7%
    Pensii obligatorii (Pilonul 2) – 36,8% în funcție de activele pe care le administreaza
    Pensii facultative (Pilonul 3) - 49,9% în funcție de activele pe care le administreaza

    Requirements

    University degree or student
    Previous experience in client related areas
    English skills (speaking and writing)
    Competencies requirements:
    Strog customer orientation
    Excelent communication skills (oral and written)
    Planning & Organizing
    Attention to details and investigation capacity
    Stress resistance
    Ability to resolve problems independently
    Flexible, can do attitude, positive attitude

    Responsibilities

    Formulate complete and correct feedback, solution and advise to clients’ requests regarding insurance contracts and/or private pensions - especially by telephone but also by e-mail, letter or face-to-face;
    Collaborate with the specialized departments in order to identify the optimum solutions for the client’s request.
    Offer support regarding the evolution of insurance policies/private pensions, providing the necessary documents to the client to end an action;
    Analyze, select and adapt the financial market information which has a direct impact for NN Life Insurance Investment Programs according to the client’s questions and typology;
    Ensure customer retention and product reselling for insurance contracts, presenting details regarding the protection and investment components; reinforces the insurance policy’s benefits
    Ensure the correct processing of the pension collection process, by contacting the participants, or if case the employers and agents, to identify and allocate or return the contributions
    Administrate participants and employers client applications –NN Direct.
    Update the customers database (the client’s personal and contact information), give information to the clients regarding any disaccord identified in their contracts and it unravels any situation;
    Ensure, by an efficient daily activity, a high level of departmental productivity and smooth operational workflow;