Service Desk Engineer

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Employer: Ericsson Romania
Domain:
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.12.2016
    Remote work: On-site
    Short company description

    At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

    Requirements

    Requirements:

    • Mandatory: Excellent command of English for operational availability
    • Mandatory: Network knowledge - 2G and 3G knowledge (as a plus)
    • Mandatory: Technical University background.
    • Added benefits: Stress resistance, Perseverance, Accuracy and Customer focus
    • Added benefits: Takes initiative
    • Added benefits: Multi-tasking capabilities

    Mandatory: In order to qualify for the job advanced knowledge of English is required and only CVs in English are accepted.

    Responsibilities

    Service Desk is the first line of contact with our corporate customers. A Service Desk technician will be able to work in a multinational, multi-customer environment. A Service Desk technician is usually exposed to multiple departments and communication tools. Main responsibilities will be TT triage and dispatch, handling escalations and TT life-cycle.

    Service Desk presents a very dynamic job, with both technical and communication responsibilities.

    Key Responsibilities:

    • Works with the applications for trouble ticket management and work orders
    • Handles mailbox, escalations and chasing on trouble tickets
    • Dispatchers work orders to the Field Engineers and follows-up until closure
    • Interacts with other Engineers or Technicians, customer technical staff and other groups within Service Delivery organization
    • 24/7 activity within GNOC, working in day & night shifts

    Other info

    Willing to work in 24/7 shifts (day & night )

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