HelpDesk Agent with English - inbound activity

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

We are most admired for our people, partnership approach, performance and domain expertise.

Advanced level of English - C1 level;
Problem-solving mentality;
Self-organizing and able to grasp a large amount of information in a short period of time;
Strong desire to work with customers in need and willing to provide the best resolution to their queries;
The candidate should be able to work in a team and openly communicate with his/her colleagues.

You will provide support for the external and internal clients of one of the biggest insurance company in the UK and Ireland.
You will answer calls or emails coming from UK and Ireland customers, offering them information regarding their invoices or the status of their payments. This would include performing both front-office and back-office activities, and would require that all investigation and analysis to be completed within the agreed Service Level.
You will interact on a regular basis with teams in the UK, Sri Lanka and India, which will enhance your cross-cultural exposure.
You will offer support to management related to different ongoing projects and have the opportunity to propose improvement ideas to the process.

Schedule:
Monday to Friday - 2 shifts - 09.00- 17.30 and 10.30 - 19.00, which includes 30 minutes lunch break and 2 additional breaks of 15 minutes.
Attractive salary package, including meal tickets, medical insurance and monthly performance bonus for top achievers;
Yearly events – team building, Christmas Party and other ad-hoc Fun@work activities;
Indoor soft skills and process trainings, including dedicated process trainer for new joiners;
Opportunities for career development across other processes and international teams within WNS;
Trainee program for Quality, Process trainer and Subject Matter Expert roles.