Functional Support with French

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Employer: Inetum Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Ilfov
  • Abroad
  • Updated at: 30.09.2017
    Remote work: On-site
    Short company description

    About Inetum, Positive digital flow:

    Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

    Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

    In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

    Requirements

    Bachelor Degree
    Experience in Customer Support

    English: fluent
    French: fluent

    Management Skills
    Operational Skills
    Communication Skills
    Flexibility - Adaptability
    Ability to make Decisions
    Analytical Skills
    Initiative



    Responsibilities

    As a Support Analyst in a very dynamic environment, you will ensure support for the Banks Application

    User training: Ensure knowledge of users is up to date on the applications

    Manage of all incidents raised by the users up to their resolution.

    Analyze the incidents thoroughly (logs analysis,etc)

    Escalate the incidents to appropriate development team when required. Liaise with relevant IT teams regarding new functional and technical enhancements.

    Your good analytical skills and ability to summarize key messages, your good communication skills, your adaptability and self control will enable you to succeed in your support mission

    Other info

    Benefits:
    Competitive remuneration and benefits package, based on qualifications and experience;
    Promotion possibilities and development of a career plan;
    A modern working environment: open, informal, fun atmosphere
    Yearly bonus per company policy;
    Type of the contract – undetermined period

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