Collection Analyst with Advanced Spanish Skills

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Education and Experience Required:
· First level university degree with a focus in business or economics recommended or equivalent experience.
· Typically 2-4 years of experience in collection/customer oriented position

Knowledge and Skills Required:
· advanced level of English and Spanish/French- written and verbal
· negotiation skills
· and conflict resolution skills
· accounting knowledge
· problem solving skills
· basic computer skills
· prioritization skills
· team player
· customer oriented
· ability to work with deadline
· supporter of change
· understanding of collection processes and financial concepts.
· multicultural working experience is a plus

Our department is looking for great employees. If you think that despite not fulfilling entirely our requirements you should
join C&C - tell us in your cover letter.
We are looking forward to meeting you!

To be able to adequately perform the following tasks a sorrow training program with onsite face to face and remote training
facilities will be delivered to all new employees.
To ensure success, coaching and mentoring are a constant in the first months learning period.
The daily job consists in managing and collecting on an accounts receivable portfolio, ensuring timely payment of HP
receivables and resolution of customer issues preventing payment.

Main responsibilities include:
-effectively apply trained collection strategies
-build a close relationship with a portfolio of assigned customers (by phone and e-mail)
-identify, negotiate, implement payment solutions and overcome customer process inefficiencies
-document actions taken and determine future collection steps in a centralized system
-identify delays due to disputes
-identify root causes of problems and assign the issue towards the responsible department in order to resolve; to follow-up
internally to ensure timely resolution and to increase customer satisfaction
-establish international relationships with departments in HP worldwide (credit, order management, sales, accounting, etc)
to agree upon customer solutions to implement
-demonstrate sound judgment, prompt follow-up and timely structured escalations
-identify "at risk" customers and engage key contacts (credit and sales) to resolve issues
What gets measured gets done. In HP, we are living a performance culture. It is equally important for the company
to achieve great collection results as well as how we do it. We are expecting all employees to comply with all of the
company's policies as well as with the regulatory settings.
HP is fostering strong teamwork, knowledge and experience sharing within our organization.