BSS/OSS 2nd Level Operations

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Job Summary

This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities & Tasks

• 2nd Level Assurance Support Activities
• 2nd Level Incident Management
• Problem Management
• System Administration
• 2nd Level Billing Operations

Position Qualifications
Core Competences:
• Knowledge of Managed Service Telecom Operations Practice
• Presentation & Communication Skills
• Problem Solving and strategic thinking
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Working with People
• Creating & Innovating
• Applying Expertise and Technology

Minimum Qualifications & Experience Requirements:

• 2-3 years experience in managing complex IT/Telecom solutions
• English Language skills (proficient level)
• UNIX operation/administration skills are mandatory
• Windows operation/administration skills are mandatory
• SQL/PLSQL skills are mandatory
• Italian language would be a plus
• Knowledge of Telecom Billing applications would be a plus
• Knowledge of Telecom CRM applications would be a plus
• Knowledge of Telecom Integration solutions would be a plus (EAI - Tibco, SOA, etc)
• Knowledge of DWH/BI solutions would be a plus.