CLM Tool Management Analyst

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Employer: Ericsson Romania
Domain:
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.11.2015
    Remote work: On-site
    Short company description

    At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

    Requirements

    Job Summary
    Through active involvement and innovation, the CLM Tool Management Analyst shall strengthen Ericsson’s competitive position by providing professional support to Ericsson Sourcing and Sales community. The CLM Tool Management Analyst is accountable for receiving, evaluating, solving and managing tasks in his/her area of expertise.

    The CLM Tool Management Analyst main role is to manage the requests send by the end users of the tools we have in place and he/she is responsible for assisting in the daily operations.

    Responsibilities

    Responsibilities & Tasks
    · Interface with Coordinator / Team Leader/Project Manager and/or Subject Matter Expert and with the internal clients to clearly understand the requests received;
    · Extract relevant data from Ericsson database systems
    · Create analyses and reports based on data extracted and client’s needs (PowerPoint or Excel).
    · Cleanse data by making the entries as uniform as possible and/or inform users to make the necessary changes/corrections
    · ·Proposing and testing new functionalities that should be implemented in the tools
    · Maintain contact with end users and support them in solving day to day requests
    · Maintain contact with the project team
    · Ensure training material and ways of working are recorded and maintained according to corporate guidelines.
    · Regularly create and update the reports on status of agreed performance indicators

    Competence Profile
    · Good communication, analytical, quantitative, problem-solving skills are essential.
    · Excel and PowerPoint required
    · Knowledge of performance reporting / performance management is preferred.
    · approx. 1 years’ experience in data analysis and / or applications support is preferred;

    · Be able to interact with the customer (e-mails, phone calls) independently and use his/her skills to guide newcomers
    · Be able to handle a request end-to-end (from receiving the request to performing the pre-analysis and then independently)


    Education:
    • Degree within Finance / Economics / Mathematics / Computer Science or alternate.

    Language:
    Fluency in written and spoken English required.

    Interpersonal skills:
    • Proclivity towards customer service is essential;
    • Flexible and responsive to changing work patterns and demands;
    • A thorough and methodical approach to work;
    • Highly developed skills in interpersonal communication;
    • Knowledge sharing - active contributor

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