Collection Analyst with French Skills

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

First level university degree with a focus in business or economics recommended or equivalent experience.
• Typically 1-2 years of customer care experience

Critical Competencies to Drive Business Results
• Basic understanding of HP's Order Management Process
• Basic understanding of HP's Dispute Management Process
• Basic understanding of collection processes and financial concepts
• Basic understanding of risk mitigation tools.
• Fluent English
• Excellent oral and written communication skills in French
• Interest in the economical business sector
• High customer service orientation
• Negotiation skills
• Strong initiative
• Ability to prioritize
• Strong organization skills
• Team player
• Capability of sharing knowledge
• Supporter of change
• Structured thinker and analytical skills
• Comfortable working with numbers
• Problem solving and reconciliation skills
• Solutions oriented
• Ability to work with deadlines
• Multicultural working experience is a plus

Customer/Internal Partner Engagement:
• Identify appropriate customer contacts to obtain payment or identify and resolve issues
• Follow up in a timely manner on aging items, customer requests or issues via phone, fax or email.
• Document all collections activities in designated system/local files following standard commenting procedures

Escalations and Internal Collaboration:
• Escalate issues following standard processes to C&C resources, internal partners or customer contacts as appropriate with minimal supervision:
o Identify disputed items and assign to appropriate owners escalating to drive resolution as needed
o Identify, investigate and escalate “at risk” customers and disputes, making recommendations on reserve or write off decisions
o Identify, investigate, and obtain appropriate approvals for refunds, write-offs and offsets as per policy and process

Planning and Governance:
• Prioritize actions and workload to meet/exceed metrics with minimum supervision.
• Forecast month-end/quarter end aging results for assigned portfolio.
• Participate in all governance related activities at team, region and global level to identify specific actions and provide regular status updates.
• Carry out all responsibilities in compliance with C&C policies and processes, audit standards, SOX standards and other regulatory requirements

Development Activities:
• Complete required training scheduled by HP and/or C&C management in a timely manner
• Support or participate in projects at team, region or global level as assigned