Junior Client Support Representative (with English)

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Vezi toate job-urile Junior Client Support Representative (with English) active pe Hipo.ro

Vezi toate job-urile in Contabilitate Finante active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Mood Media
Domeniu:
  • Contabilitate Finante
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 27.05.2017
    Remote work: On-site

    Mood Media (TSX:MM / LSE AIM:MM), is one of the world’s largest designers of instore consumer experiences, including audio, visual, interactive, scent, voice and advertising solutions. Mood Media’s solutions reach over 150 million consumers each day through more than half a million subscriber locations in over 40 countries throughout North America, Europe, Asia and Australia.
     
    Mood Media Corporation’s client base includes more than 850 international brands in diverse market sectors that include: retail, from fashion to financial services; hospitality, from hotels to health spas; and food retail, including restaurants, bars, quick-serve and fast casual dining
     
    For further information about Mood Media, please visit www.moodmedia.com.
    POSITION SUMMARY

    Our Customer Service Professionals will provide customer support in a way that reflects the Mood Media culture; we believe in order to be the best we have to have the best people and customer service is an extremely important touch point for our business. Excellent organizational skills are required for routing and fulfilling client requests, handling multiple tasks, setting priorities, and demonstrating time management. We are innovators and are always excited to guide our customers in the path that best fits their needs.
     
    JOB REQUIREMENTS
    ·         Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails, letter and/or fax. 
    ·         Analyze, troubleshoot and resolve technical issues for music and sound system products
    ·         Supporting the company in a complete understanding of our client issues regarding billing and technical services; command thorough knowledge of all company products and services and departmental procedures; understand all procedures within all related areas of the department and company
    ·         Entering data and providing information with high degree of integrity
    ·      Problem solving to resolve customer incidents and account reconciliation issues – on the first call whenever possible
     
     
    SKILLS AND EXPERIENCE
     
    ·         English – proficient level
    ·         Spanish - working language level
    ·         Available for evening/night shifts (15:30-23:30 / 20:00 – 04:00) + weekends
    ·         1+ years of experience in a customer service environment 
    ·         Excellent verbal and written communication skills, customer service skills, and positive phone manner 
    ·         Detail-oriented and have excellent follow-up skills 
    ·         Able to multi-task in a fast paced environment  
    ·         Enjoy troubleshooting and seeking answers to difficult problems
    ·         Very good computer skills, excellent knowledge of MS Office applications
    ·         Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
    ·         Excellent team player as well as independent worker, cross-cultural communication skills are a plus
     
    Why MOOD?
    • Professional, multicultural, open and friendly working environment
    • Opportunity to learn new things and develop communication and technical skills (training provided)
    • Flexible work schedule
    • Health insurance package
    • Motivating salary – 3 year salary plan
     
    Mood Media is an EEO/Affirmative Action employer.
    Visit us online at www.moodmedia.com
     

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