Technical Support Specialist (Job number #1463303)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Position requirements:
· English Fluent
· Excellent Written and Verbal Communication Skills
· Studies in Computer Science, Information Systems, or equivalent experience.
· Previous Tech Support experience required (1 – 2 years of experience).
· Familiarity with basic data management techniques.
· Patching, upgrading, migration, database maintenance and troubleshooting, backup and recovery.
· Advanced data manipulation and reporting skills, expert in Excel, formulas & Vlookup, macros (Preferred).
· Applied software development experience including .NET, Java, HTML, XML, ASP (Preferred)

Main Competences required:
· Analytical thinking
· Time management.
· Problem Solving

Main role:
Enable ETMA (Enterprise Translation Management Architecture) users to meet their Hewlett Packard Enterprise translation business needs, by providing technical support for the ETMA system, tools and processes.

Scope:
Worldwide support to over 2,500 internal and external users of Hewlett Packard Enterprise translation process.

Main responsibilities:
· Ability to manage large volume of incoming requests and/or projects - categorize, prioritize and take action
· Ability to coordinate data that comes in from multiple places/users
· Able to recognize and understand the inter-relationships between different pieces of data and systems structure
· Ability to interpret data and learn new web based applications
· Strong critical thinking, ability to make hard decisions and back them up with solid reasoning.
· Self-motivated to learn new systems, processes, strategies
· Aptitude for quickly grasping concepts and methods then applying them to business.
· Problem solver - able to investigate to root cause and solve hierarchy user support, data quality and process issues
· Adherence to policy
· Ability to take constructive criticism
· Ability to effectively converse and listen to others concerning work instructions and process flows
· Ability to work across countries, cultures and policies
· Ability to work across multiple levels of management
· Ability to work in an ever changing environment - processes, systems, priorities
· Ability to work in a team environment (many remote) with a good understanding of TEAM (Together Everyone Achieves More)
· Willing to share knowledge with the team