Customer Global Referencing Automation Specialist (job number #1440728)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

- An International Business/Marketing or related degree is favorable
- Very good English (other language skills of advantage)
- Very good communication, writing and interview skills
- Ability to work in a geographically dispersed/multicultural team.
- Ability to work in shifts
- Basic knowledge and understanding of Microsoft office
- Basic knowledge of SalesForce.com is favorable
- A proactive, positive attitude with the ability to work either independently or as part of a cross functional, multi-cultural team is a must

- Manage customer reference request and fulfillment processes for all Marketing Campaign teams, business units and sales:
- Log the request in the system
- Work with the requester to understand the specifics of their request
- Search the reference database and suggest suitable references and communicate back with the requesters. Repeat the process until the requester signs off the fulfillment
- Mark the request fulfilled in the database
- Manage reference request escalations by working with the WW Customer Reference Team
- Monitor major events and campaigns to be prepared for the incoming request
- Quantitatively measure and report reference fulfillment:
- Reference fulfillment rates
- Gap analysis for escalated & unfulfilled requests - indicate gap in inventory reference request and fulfillment activities
- Develop a deep understanding of our customer reference database, reference tool, SalesForce.com and proactive reference lead generation tools/campaigns and their end-2-end processes
- Provide feedback for the Reference Lead Generation/Eloqua campaigns
- Provide feedback to the WW reference team for the yearly planning