Business Intelligence Analyst with English

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

• Data and work load analysis
• Advanced Excel
• Report analysis
• General process overview (whole picture; knows who to talk to)
• Workplace Communication
• Effective Business Communication
• Problem solving
• Conflict solving skills
• Self-organization skills
• Time Management & Planning skills
• Cross training/on the job training
• English advanced level
• Client relation skills and Vision
• Negotiation skills
• Knowledge of documentation: Quick and complete understanding
• Decision-making ability
• Reporting and Status Updates - How to create reports and status updates
• Power Point ; Word; Outlook basic knowledge
• Use of analytical Tools - To be able to analyse different types of data

• Coordinates the development of all approved versions of business and functional specifications for specified applications.
• Reviews use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
• Develops effective reporting tools for the business unit
• Analyses the business unit’s activities and trends and compares analyses against the service standards and best practices
• Prepares routine reports
• Analyses, plans and implements process improvement needs.
• Develops metrics that provide data for process management and indicators for future improvement opportunities.
• Measures performance against process requirements, aligning improvement projects to close performance shortfalls.
• Communicates effectively with clients to identify needs and evaluate alternative business solutions with project management.
• Assists in enforcement of project quality standards.
• Manages resources allocation and task distribution in accordance with project schedule.
• Understands how to communicate difficult/sensitive information tactfully.
• Identifies critical issues with ease.
• All other duties as assigned

You can apply online or send your application in English directly to recruitment.ro@xerox.com with the title “Business Intelligence Analyst with English”.