Technical Support Specialist with German

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Employer: Computer Generated Solutions Romania
Domain:
  • Others
  • Customer Support - Client Service
  • IT Hardware
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Brasov
  • BUCHAREST
  • Updated at: 12.08.2015
    Remote work: On-site
    Short company description

    Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

    #FriendsWorkingTogether

    Requirements

    We are in the business of helping people: we provide client support and technical issue solutions for the clients who need it. Therefore we are looking for colleagues who are self motivated, detail-oriented and well organized, with excellent communication and interpersonal skills.
    Are you proficient in German?
    Do you have medium English skills?
    Do you have some experience with hardware and software issues?
    Are you able to work independently and efficiently meet deadlines?
    Then join our team, we are glad to welcome you!

    Responsibilities

    • Help the customers: provide client support and technical issue resolution via phone and e-mail
    • Providing help for installing and configuring computer hardware operating systems and applications;
    • Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
    • Provide support, including procedural documentation;
    • Respond within agreed time limits to call-outs;
    • Work continuously on a task until completion (or referral to third parties, if appropriate);
    • Prioritize and manage many open cases at one time;
    • Establish a good working relationship with customers and other professionals

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