Customer and Sales Support Manager with Italian (Job number #1434172)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

JOB REQUIREMENTS:








• degree level education in Economics or IT related fields
• extensive experience of HP’s Operational capabilities, especially around the Direct business of PPS/EG
• experience in working with multiple countries/sub- regions at a high level of complexity
• fluency in English and Italian

COMPETENCIES:







• strong leadership profile
• customer focus
• strong operations management background
• good understanding of the cross-BU Q2C business
• persistence, the ability and will to find a way to make it work
• ability to multitask within a fast-paced and dynamic workplace
• analytical and problem solving skills, manages time periods with high stress level (quarter-end)
• attention to detail paired with a good level of strategic thinking

MAIN RESPONSIBILITIES:


The Customer & Sales Support Manager (shortened CSSM) works within a European, multicultural and fast moving business environment, supporting Sales Operations, BU and Sales Force within the area of quote to order. He/she is located in a central QTO team and has a wide variety of responsibilities, including the following:

1. Consultancy & Design of Product Offering:
• Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
• Guide Sales and implement optimal catalogue structure
• Proactively informs Sales/Customer on any major change in offering or pricing
• Provide B2B solution consultancy (no B2Bi)
• Provide consultancy on product offering and pricing
• Performs triage on issues and redirects to appropriate teams


2. Catalogue Deployment & Maintenance:
• Drive Catalogue set-up & maintenance in line with Sales and Customer requirements
• Proactively manage EOL and NPI in customer offering and catalogue
• Manage offering and pricing update across BUs and coordination across regions
• Accountable for quality and availability of customer catalogue and pricing (including PCCS)
• Set-up simplified deals.
• Obtain price approval for customer offering and circulate within account team
• Contract/Deal Setup & Mgmt
• Supports bid preparation by providing margin, config and quote support
• Manages standard and simplified deal set-up
• Manages external lease renewal process with customer
• Manages offering and pricing updates for all Bus

3. Customer support and communication:
• Provide customized portal training
• Manage all quote requests
• Acts as single point of contact on issues regarding offering, catalog, B2B portal access and capabilities
• Proactively inform Sales or Customer on any major change in the catalogue
• Manage Demo/Certification unit requests

4. Metrics & controls
• KPIs control and Global Business Services (GBS) and implements corrective actions in case of deviations.
• Supports the team for timely closure of all cases impacting the team’s KPIs
• Prepares and presents metrics evolution monthly presentations
• Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency