Financial Claims with Spanish or Russian

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Join us and work for one of the largest PC vendors in the world! Our client is a well-known multinational information technology company which provides products, technologies, software, solutions and services to consumers in all kind of sectors. Everything they do, they do to make technology more practical, usable, and valuable to their customers. Be part of a team who stares down obstacles on a daily basis!

Joining our team, you will benefit of strong growth plans, working with a global organization who provides you with the tools and resources you will need to succeed, training, courses for your personal and professional development, fun activities with your team (team buildings).

Requirements:

- Customer service mentality;

- Channel Business knowledge;

- Advanced English and Spanish or Russian skills;

- Excellent communication and training skills;

- Ability to handle conflict situations;

- Problem solving abilities;

- Team player, networking capabilities;

- Good organization skills, structured approach;

- Ability to prioritize workload based on business and team needs;

- Quality awareness;

- Ability to manage high volume of work with accuracy.

- Manage and coordinate any Claims scheduling/prioritization requests with the supply chain organizations to meet partner expectations;

- Conduct regular operational reviews (current status and issues) with Partner Operational staff;

- Provide daily operational support to Partners via telephone and e-mail – be easy to reach;

- Manage the daily interaction with the Transaction Processing Center, find solutions to queries and issues raised and provide coaching and training as needed;

- Ensure that agreed service levels are met;

- Manage the claims processes. Ensure resolution of all channel financial claims;

- Be first entry point for the Partners regarding claims/disputes;

- Deal with all written or verbal requests from the partners (inquiries, complaints, etc);

- Provide partners with solutions when problems arise;

- Use own judgment to escalate issues at the right time and to the correct owner.


Job Code: 110615AB