Voice Engineer (Telephony)

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Angajator: Luxoft Romania
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 04.08.2015
    Remote work: On-site
    Scurta descriere a companiei

    About Luxoft
    Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 23 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
    ​​​​​​​Luxoft Romania has been established since 2001. We currently have approximately 2500 employees working from different locations in the country.

    Cerinte

    BSc degree in technical field (Computer Science, Electronics, Telecomunications);
    Technical knowledge and hands-on experience with Avaya enterprise level telephone systems including operational support of 1000+ endpoints
    Ability to troubleshoot, evaluate and diagnose problems and recommend and implement solutions.
    Knowlegde of SIP and H323 voice protocols.
    Knowledge and experience with trunking, automatic route selection and routing of phone calls.
    Working knowledge of VoIP phone set needs, including DHCP and IP addressing schemes
    Good knowledge of IT hardware, including servers, networking equipment, voice solutions;
    Experience at implementing and supporting telephone system networks based on AVAYA Technology.
    English language;
    Knowledge of Avaya Comunication Manager and Session Manager are a plus;
    Knowledge of Asterix sistems are a plus;
    Knowledge of MS Project, MS Visio , AutoCAD, Photoshop are a plus;

    Non-technical skills

    Analytical thinking, planning.
    Strong negotiating skills.
    Accuracy and attention to details.
    Problem analysis, use of judgment and ability to solve problems efficiently.
    Self-motivated, initiative, high level of energy.
    Verbal communication skills.
    Tolerant and flexible to different situations.

    Responsabilitati

    Planning, installing, support and maintenance of PBX telecommunication systems, IP telephony, served-based applications (voicemail, system monitor, system status, webmanagement)
    Identify issues and concerns and communicate them to the Supervisor. Develop options and recommendations;
    Lead the activities related to testing of telecommunications upgrades and enhancements. Work with vendors during product testing to ensure a successful upgrade;
    Responsible for the documentation and upkeep of telecommunications technical standards and procedures;
    Contact vendors regarding service issues to receive support information or assistance as instructed by the supervisor;
    Produce and maintain technical documentation on the assigned systems;
    Provide effective Customer Service by being courteous, polite and friendly toward others at all times. Acknowledge customers immediately in order to determine need and help the customer resolve issue or request;
    Provide back-up for computer assembling and maintenance, IT inventory tracking, new user's equipment delivery

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