Customer care Advisor - Spanish Speaker

UPA Solutions este o companie ce oferă o gamă largă de servicii printre care furnizarea de servicii de recrutare, selecție de personal și formare profesională. Compania aflată în continuă dezvoltare are în prezent un număr de peste 25 colaboratori în patru centre de contact, Bucureşti, Botoşani, Brăila şi Alba Iulia, urmând să deschidă în perioada următoare, noi puncte de lucru. Expertiza echipei din cadrul UPA Solutions în domeniul serviciilor de resurse umane permite companiei noastre să asigure servicii de calitate alături de garanția identificării candidaților potriviți dinamicii companiilor-client. Pentru mai multe informatii vizitati site-ul: www.upasolutions.ro

Fluent in English and Spanish
Strong communication, interpersonal and client relationship management skills
Strong negotiating and influencing skills
Accuracy, numeracy skills and attention to detail
Stamina and persistence
Strong analytical skills
Ability to solve problems
Ability to work under pressure and to tight deadlines
Financial awareness including budgeting skills
Ability to organise and plan effectively and to prioritise tasks in order to manage multiple activities and meet deadlines
A ‘can-do’ approach

Ensure that all complaints are effectively managed and concluded in accordance with the Company procedures
Follow up with suppliers where losses have been incurred and fault can be attributed to them
Use own experience and knowledge to make business decisions as to where and when a loss can be taken
Maintain and build on relationships with existing customers, and suppliers and build new relationships with customers and suppliers
Follow the Customer Care procedures at all times
Deal with the general administrative duties attached to the role
Any other reasonable requests from the Customer Care Team Leader