Junior Client Support Representative with German

UPA Solutions este o companie ce oferă o gamă largă de servicii printre care furnizarea de servicii de recrutare, selecție de personal și formare profesională. Compania aflată în continuă dezvoltare are în prezent un număr de peste 25 colaboratori în patru centre de contact, Bucureşti, Botoşani, Brăila şi Alba Iulia, urmând să deschidă în perioada următoare, noi puncte de lucru. Expertiza echipei din cadrul UPA Solutions în domeniul serviciilor de resurse umane permite companiei noastre să asigure servicii de calitate alături de garanția identificării candidaților potriviți dinamicii companiilor-client. Pentru mai multe informatii vizitati site-ul: www.upasolutions.ro

- German � proficient level
- English - working language level
- Very good computer skills, excellent knowledge of MS Office applications
- Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
- Excellent team player as well as independent worker, cross-cultural communication skills are a plus

- Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
- Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
- Provide the clients with information regarding the status of their incidents
- Report technical problems following specific procedures

• Professional, multicultural, open and friendly working environment
• Opportunity to learn new things and develop communication and technical skills (training provided)
• Flexible work schedule
• Health insurance package
• Motivating salary – 3 year salary plan