Contact Center Officer

NN este o companie de asigurari si managementul investitiilor, activa in peste 18 tari, cu o puternica prezenta in Europa si in Japonia.

Grupul NN in Romania include activitatile NN Asigurari de Viata si NN Pensii, companii lider pe pietele de profil, si NN Investment Partners, numarul patru in topul companiilor de administrare a fondurilor mutuale din Romania.

Pentru noi, NN reprezinta un capitol nou si interesant in viata companiei, cu noi oportunitati de dezvoltare. Promisiunea noastra este ca vom continua sa fim alaturi de clientii, angajatii si colaboratorii nostri, un partener apropiat si de incredere. Valorile noastre de baza sunt: ne pasa, suntem transparenti, ne dedicam.

Valorile noastre sunt expresia lucrurilor noastre dragi, a ceea ce credem si a obiectivelor noastre. Ne unesc si ne inspira. Si ne determina comportamentul zi de zi.

Echipa este primitoare, proiectele diverse, programele de training sunt recunoscute ca fiind printre cele mai bune din industrie, iar daca vii cu o minte deschisa si dorinta de a invata si a te dezvolta din punct de vedere profesional, la NN iti poti construi cariera de succes pe care ti-o doresti. Oriunde ai lucra - in sediul central, in vanzari sau ca intern.

Job requirements:
University degree or student
Previous experience in client related areas
English skills (speaking and writing)


Competencies requirements:
Strog customer orientation
Excelent communication skills (oral and written)
Planning & Organizing
Attention to details and investigation capacity
Stress resistance
Ability to resolve problems independently
Flexible, can do attitude, positive attitude

Formulate complete and correct feedback, solution and advise to clients’ requests regarding insurance contracts and/or private pensions - especially by telephone but also by e-mail, letter or face-to-face;
Collaborate with the specialized departments in order to identify the optimum solutions for the client’s request.
Offer support regarding the evolution of insurance policies/private pensions, providing the necessary documents to the client to end an action;
Analyze, select and adapt the financial market information which has a direct impact for ING Life Insurance Investment Programs according to the client’s questions and typology;
Ensure customer retention and product reselling for insurance contracts, presenting details regarding the protection and investment components; reinforces the insurance policy’s benefits
Ensure the correct processing of the pension collection process, by contacting the participants, or if case the employers and agents, to identify and allocate or return the contributions
Administrate participants and employers client applications .
Update the customers database (the client’s personal and contact information), give information to the clients regarding any disaccord identified in their contracts and it unravels any situation;
Ensure, by an efficient daily activity, a high level of departmental productivity and smooth operational workflow;