Level 1.5 Tivoli Support Engineer with German or Spanish

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Angajator: Stefanini Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 02.12.2015
    Remote work: On-site
    Scurta descriere a companiei

    Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

    Cerinte

    • Basic MS Windows Sever 2000/2003/2008 and/or Linux administrative knowledge (e.g. installation, create/modify users, manage system settings and services, etc.).
    • Basic web application architecture and functionality knowledge (e.g. what is a web server, what is HTTP, how does a web browser communicate with an application server, etc.).
    • General Relational Database administration and SQL knowledge (e.g. how to use specific tools and create simple SQL commands.
    • Knowledge of routing and routed protocols.
    • Knowledge of hierarchical network design principles.
    • Familiar with VLAN, VTP, STP, ACL, PPP.
    • Frame Relay.
    • Database Administration: SQL/ORACLE.
    • Linux – System administration (bonus AIX, Solaris, HP-UX).
    • Troubleshooting skills.
    • Patience.
    • Customer care/support experience.
    • English and German/Spanish advanced level mandatory.
    • Technical.
    • Problem solver.
    • Excellent communication and listening skills.
    • Team player.
    • Very good analytical skills.
    • Eagerness/willingness to learn.
    • Ability to perform under pressure.
    • Ability to multi-task.
    • Willingness to travel.
    • Knowledge of other languages will be considered a plus: German, French, Russian, Italian, Spanish.
    • Java/JSP basic knowledge (e.g. what is an applet, what is a class file, what is a JSP file, etc.) nice to have.
    • General IT administrative knowledge, basic notions and exposure to server architecture and operations (e.g. what is a cluster, load balancer, how to troubleshoot a user/hw/sw error) nice to have.
    • Basic understanding of programming and or scripting concepts, preferably from a Java environment perspective (e.g. what is a class, what is a method or property, how to inherit, etc.) nice to have.

    Responsabilitati

    • Interacting with client and company’s functions consistently until problem solution.
    • Analyzing problems/situations, understanding problem impact on client business.
    • Applying problem solving techniques.
    • Responding to client queries, providing timely resolutions to client issues.
    • Maintaining highest client satisfaction.
    • Maintaining positive client relationships even in severe and pressurized situations.
    • Performing problem management and end-to-end problem ownership.
    • Logging all related activities for each customer query and handling client data securely.
    • Employing company's standard support delivery methodologies and tools.
    • Performing in international software support delivery processes and environments.

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