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Level 1.5 Tivoli Support Engineer with German or Spanish
Acest job nu mai este activ!Vezi toate job-urile Stefanini Romania active.Vezi toate job-urile Level 1.5 Tivoli Support Engineer with German or Spanish active pe Hipo.roVezi toate job-urile in IT Hardware active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | Stefanini Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 02.12.2015 |
Remote work: | On-site |
Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.
• Basic MS Windows Sever 2000/2003/2008 and/or Linux administrative knowledge (e.g. installation, create/modify users, manage system settings and services, etc.).
• Basic web application architecture and functionality knowledge (e.g. what is a web server, what is HTTP, how does a web browser communicate with an application server, etc.).
• General Relational Database administration and SQL knowledge (e.g. how to use specific tools and create simple SQL commands.
• Knowledge of routing and routed protocols.
• Knowledge of hierarchical network design principles.
• Familiar with VLAN, VTP, STP, ACL, PPP.
• Frame Relay.
• Database Administration: SQL/ORACLE.
• Linux – System administration (bonus AIX, Solaris, HP-UX).
• Troubleshooting skills.
• Patience.
• Customer care/support experience.
• English and German/Spanish advanced level mandatory.
• Technical.
• Problem solver.
• Excellent communication and listening skills.
• Team player.
• Very good analytical skills.
• Eagerness/willingness to learn.
• Ability to perform under pressure.
• Ability to multi-task.
• Willingness to travel.
• Knowledge of other languages will be considered a plus: German, French, Russian, Italian, Spanish.
• Java/JSP basic knowledge (e.g. what is an applet, what is a class file, what is a JSP file, etc.) nice to have.
• General IT administrative knowledge, basic notions and exposure to server architecture and operations (e.g. what is a cluster, load balancer, how to troubleshoot a user/hw/sw error) nice to have.
• Basic understanding of programming and or scripting concepts, preferably from a Java environment perspective (e.g. what is a class, what is a method or property, how to inherit, etc.) nice to have.
• Interacting with client and company’s functions consistently until problem solution.
• Analyzing problems/situations, understanding problem impact on client business.
• Applying problem solving techniques.
• Responding to client queries, providing timely resolutions to client issues.
• Maintaining highest client satisfaction.
• Maintaining positive client relationships even in severe and pressurized situations.
• Performing problem management and end-to-end problem ownership.
• Logging all related activities for each customer query and handling client data securely.
• Employing company's standard support delivery methodologies and tools.
• Performing in international software support delivery processes and environments.
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