Internal Services Representative with French

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On.

Our mission is to be your digital partner for Sustainability and Efficiency.

We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.

We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.

Recognized as the world’s most sustainable company in 2021 by Corporate Knights Global 100 Index

- A Bachelor's Degree in Sales, Engineering or Business Management is preferred and at least 1 year of inside sales experience
- Fluency required in English and French
- Strong technical and computer software/hardware skills
- Strong verbal and written communication skills are required
- Ambition to delight the customer
- The ideal candidate will possess a strong desire to excel in a fast paced sales environment
- He / She will also be focused, goal oriented, and have a competitive nature
- Ability to multitask, set priorities, and take ownership of any project given to them

Mission:

The main focus for the Internal Services Responsible will be to grow the renewal rate of service contracts and increase the capture rate of assets coming out of factory warranty. Areas of focus for the representative will include finding incremental revenue, driving current service sales initiatives, and training other sales organizations within Schneider Electric on our service offer. The ISR will become a subject matter expert on Schneider services and will promote our offer via active selling through all sales channels. The ultimate goal of this position is to secure all re-occurring revenue, while adding new, incremental service offerings.


Primary responsibilities:

- Handle quoting for Contracts renewals
- Promote Maintenance Contract business
- Grow our ONE Schneider Electric Field Services Sales/Revenue
- Follow-up and close all Renewal Contracts/opportunities
- Handle quoting for end customers, partners and colleagues as needed
- Ensure efficient and regular communications between the teams. Tight coordination is required
- Develop and maintain an ongoing professional relationship with new or existing SEC customers
- Educate customers on all SE products and services
- Maintain documentation for assigned tasks (InTouch, Salesforce.com, etc)


Secondary responsibilities:

- Offer technical support for SE customer in peak intervals for France and Spain or at Team Leader request
- Providing post sales support to APC’s customers. Validate entitlement, assisting customers with unit diagnosis, troubleshooting and completing RMA’s when necessary
- Take complete ownership of all Customers issues until resolution and ensure timely follow up on all commitments
- Follow up on leads generated from marketing activities. Identify opportunities from the leads and enter opportunity into InTouch for follow up by sales
- Other duties may be assigned
- This role will also be required to ensure that customers are continually provided with timely and professional communications by pro-actively communicating with customers, regarding their open issues including service