Customer Account Admin - Swedish/Danish Speaker

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Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 29.07.2015
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    Join us and work for one of the largest PC vendors in the world! Our client is a well-known multinational information technology company which provides products, technologies, software, solutions and services to consumers in all kind of sectors. Everything they do, they do to make technology more practical, usable, and valuable to their customers. Be part of a team who stares down obstacles on a daily basis!

    The Customer Account Administrator works within a European, multicultural and fast moving business environment, supporting the Sales Force and their Customers, within the area of order fulfillment. He/she is located in a central order fulfillment team as well as fully integrated with a local country team.

    Requirements

    - Minimum 1 year previous experience working;

    - Advanced knowledge of English and Swedish/Danish language;

    - Experience with MS Office applications: Word, Excel and PowerPoint;

    - Excellent communications skills;

    - Customer focus;

    - Good planning / organization skills;

    - Flexible and adaptable;

    - Pronounced analytical skills;

    - Ability to work under pressure.

    Responsabilitati

    The Customer Account Administrator has a wide variety of responsibilities, including the following:

    1. Operational support to company customers

    -Provides daily support to company customers via phone and mail;

    -Manages and coordinates any request for order scheduling and prioritizing with the suppliers, in order to meet partner/client expectations;

    -Manages requests coming from client / partner and internal departments;

    -Informs the team as soon as a problem occurs.

    2. Order processing

    -Responsible for the orders and requests coming from client;

    -Manages orders and issues raised by the order support team;

    -Responsible for framing the response and reaction times in well-defined business intervals.

    3. Back-end Business Center Support

    -Managing the daily interactions with the order back end team, finding solutions to problems and situations arising, providing process information when needed;

    -Ensure that agreed standards are met in the delivery of services.

    4. Communication

    -Acts as a single point of contact for customer to ensure their satisfaction;

    -Communicates all relevant information to the client;

    -Acts as client interface for all countries, regional offices, commercial contracting, following the receipt, logistics and suppliers worldwide;

    -Keeps close contact with the country/region sales team.

    5. Management of pending orders:

    -Backlog proactive monitoring using different tools and reports - activity to avoid escalation;

    -Provide continuous visibility of pending orders to client and national departments, especially during the end of the quarter and fiscal year;

    -Provides information to customer and company's sales team in a structured manner and with quality information on issues affecting pending orders;

    -Manages special and exceptional circumstances (eg: returns, change orders, coordination of delivery).

    6. Disputes

    -Treat all relevant disputes in accordance with the delineation of responsibilities specified in a formal document specifically designed for this purpose.

    7. Escalation

    -Timely treat all written or oral request of the client;

    -Provides clients with solutions when problems arise, using efficient company network.

    8. Control

    -Ensures that company standards and audit requirements are met and maintained;

    -Contributes to the fulfillment of the business indicators of process and reference.


    Benefits:

    - Strong growth plans;

    - Working with a global organization who provides you with the tools and resources you will need to succeed;

    - Training, coursers for your personal and professional development;

    - Fun activities with your team;

    - Team buildings.

    Job Code: 160615AMV

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