Reporting Business Partner

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

• Education level: University degree (Masters)
• Excellent communication and social skills
• Affinity with Reporting solutions for call centers
• Good structuring, planning and organizing skills
• Well-developed analytical skills and numerical understanding and insight
• Project management skills
• Commercial, business policy and organizational sensitivity
• Solution- and results-oriented
• Team player
• Experience with call center environment and especially reporting is a high plus
• Very Good command on English language (spoken and written)
• Other languages are a plus (German, Italian)

Project and Implementation Management
• Consult with representatives of the client with respect to the needs and requirements, resulting in an agreed package/product/service
• Translate customer needs and requirements to internal service delivery
• Attend various meetings and calls with the Delivery Managers/team leaders etc
• Coordinate, execute and control the activities within the implementation plan, as well as monitoring the planning
• Transfer of a complete service delivery package to the Delivery Management and/or Client Team Manager
• Ensure follow-up during the first period of operational service delivery
• On request and proactively, support the Delivery Management (with knowledge, expertise) on particular issues
• Ensure continuous accuracy of the delivered information and data
• Work with the Shared Production Center manager for activity planning, workload balancing, and planning new activities
• Support ramp-up new business/projects

Develop Information Architecture and Model
• Describe the conceptual data model
• Improve consistency and data quality
• Alignment of data / kpi /metric definitions
• Alignment to COPC standards
• Reduce number of reports (consolidate)
• Reduce number of manual reports (automate)

Data Laws, Protection and Legislation
• Check and apply client and Country specific regulations and restrictions

You can apply online or send your application in English directly to recruitment.ro@xerox.com with the title "Reporting Business Partner".