Campaign Designer

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

We are seeking a marketing automation / campaign designer who specializes in Campaign Management/Data Analysis/Business Intelligence, has a marketing background and is able to understand the source data and how it can be used for campaign development and execution, as well as provide post campaign reporting.

Work hours: 16:00 – 00:00 (Romanian time) .


Background studies in marketing, business information systems or related fields;
• Knowledge or experience with campaign management, CRM, email management, web analytics tools;
• Basic HTML;
• Organised, project and time management skills;
• Passioned with digital;
• Good communication, presentation and spreadsheet skills;
• English – advanced.
• 1+ years of work experience in database marketing, digital marketing or any related field;
• Experience in Administering and executing: Eloqua 9/10, and /or comparable B2B campaign management solutions;
• Expert hands-on knowledge using leading campaign management platforms, tool administration and maintenance;
• Experience in using automated email tools or campaign reporting (click throughs, email open, responses, etc), Cognos;
• Experience in working within and ERP or CRM. CMS experience is a plus also.

Responsabilities:

• Working within the Eloqua/Marketo instance to manage email communications [uploads / tests / sends], program builder, html edits and configurations, data management, reporting;
• Supporting campaign execution and testing;
• Work effectively with clients and colleagues and develop strong working relationships;
• Contribute to established best practices through experience gained from projects, customer engagements and research;
• Effectively manage time to deliver project components;
• Provide status reports and raise issues on a timely basis;
• Proactively identify and communicate potential issues and/or risks;
• Be able to educate internally by looking for opportunities to increase sales or cut costs;
• Establishing and maintaining processes to work with departments internally or external agencies;
• Overseeing all files/job bags, both physical and digital, ensuring approvals are documented in writing and filed appropriately.
Training on Eloqua/Marketo and customer specifics will be provided.


Person Specification:

• Natural communicator;
• Team player;
• Articulate;
• Numerate and literate;
• Good solid education;
• Forward thinking;
• Decision making under pressure;
• Ambitious;
• Innovative;
• Creative;
• Unflappable;

Natural interest in the marketing industry, demonstrated by reading appropriate press, and marketing and IT/client relevant publications.
Commitment to marketing as a career, either through study or career history.

We are Harte Hanks.
We are a team of passionate marketing professionals, working to connect your brand with your customers to move them from awareness, to action, to brand loyalty. We develop integrated, multichannel marketing solutions that deliver millions of customer interactions every day through traditional, digital, social and emerging marketing solutions.