Analyst

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Employer: Conduent
Domain:
  • IT Software
  • Marketing
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Iasi
  • Updated at: 07.07.2015
    Remote work: On-site
    Short company description

    Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

    Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

    Requirements

    - 1-2 years experience within the marketing industry ;
    - Knowledge of SQL ;
    - Data mining experience using tools such as SAS, SPSS or R is considered a plus;
    - Strong Excel and PowerPoint skills;
    - Working knowledge of digital analytics and/or social media research is highly desired;
    - Awareness of Data Visualization tools, such as Tableau or Cognos is a plus;
    - Awareness of some/all of : Segmentation, Modeling, Testing Methodologies, Response;
    Attribution and Engagement Analysis.

    Responsibilities

    - Support analytics’ team leads to provide exceptional insight through the design and delivery of insightful, actionable analytic solutions;
    - Ability to digest the results of analysis exercises identify and recommend opportunities to improve the client’s business and marketing performance;
    - Optimization of data processing and automation to effectively deliver analytics results;
    - Project a working style that facilitates engagement, professionalism and open dialogue;
    - Build relationships with internal team and across other functions; establish rapport, trust and credibility of team output and effectiveness;
    - Maintain clarity of and communicate Harte Hanks vision and values;
    - Facilitate communication and collaboration within Analytics team and across Harte Hanks;
    - Actively monitor and improve employee commitment, using the Harte Hanks employee survey tools and insights;

    Other info

    - Self-motivated and directed, with keen attention to detail;
    - Creative thinking and exceptional analytical skills, coupled with solid business acumen;
    - An innovative, positive and self-directed attitude. Interested in “figuring out” solutions
    to problems;
    - Strong oral/written communication skills;
    - Responsive, enthusiastic and team-oriented.


    We are Harte Hanks.
    We are a team of passionate marketing professionals, working to connect your brand with your
    customers to move them from awareness, to action, to brand loyalty. We develop integrated,
    multichannel marketing solutions that deliver millions of customer interactions every day
    through traditional, digital, social and emerging marketing solutions. We are one of the world’s
    leading marketing service organizations, creating connections and delivering real impact for
    some of the best-loved brands in the world.

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