Level 1.5 IT Support Specialist Spanish

The Berg Computers story began in 1991 when the company opened its doors. Established as a Romanian-German partnership, we are a software services company with a strong background in implementing complex projects for global clients and our Berg Software brand naturally comes to meet our reputation in the software industry.

Our headquarters is located outside the city, which means that we can completely disconnect from the frantic pulse of the city and work in a relaxed and stress-free environment. We love our tranquil coffee breaks, especially when they happen in our green back yard.

We are all different, but we work together wonderfully, because our common goal is to deliver first-rate software solutions. We love what we do and we’re always up for a new challenge. That last bit actually also means that we pretty much never say no to a good opportunity to have fun: think Snack Fridays, birthday cakes, team buildings, summer parties and more.

Required skills

• Fluency in English & Spanish (both written and verbal)
• Fluency in at least one of the following languages is a plus: French/ Swedish / Italian / Russian / Polish / Dutch / (written and spoken)
• Proven IT education and 1 year job experience or 5 years of experience as an IT specialist
• Specialized know how on Databases, Windows, Network, Active Directory, Virtualization
• Proven remote support know-how (patches etc.)
• Technical
• Problem solver orientation
• Excellent communication and listening skills
• Strong communication and teamwork skills
• Team player
• Very good analytical skills
• Eagerness/willingness to learn
• Fast learner
• Ability to perform under pressure
• Ability to multi-task
• Willingness to travel



Optional skills

• Customer facing experience
• Telephone skills with good voice tone and pitch articulation and overall speech quality
• Customer focus
• Positive attitude

• Customer facing experience
• Telephone skills with good voice tone and pitch articulation and overall speech quality
• Customer focus
• Positive attitude
• Providing initial remote technical software & hardware support to clients
• Consistently interacting with customer and supervisors to have the issue solved
• Analyzing problems/situations, understanding problem impact on client business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Maintaining highest client satisfaction
• Maintaining positive client relationships even in severe and pressurized situations
• Logging all related activities for each customer query and handling client data securely
• Employing client ‘s standard support delivery methodologies and tools
• Performing in international software support delivery processes and environments
• Respond to requests for technical assistance in person, via phone, electronically
• Follow service desk procedures
• Performing problem management and end-to-end problem ownership
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information , changes and updates
• Make sure the process conformity and SLAs are accomplished

What we offer:

A great work environment where you will be surrounded, at the same time, by colleagues, professionals and friends is our main asset. You will find with us real career opportunities as everyday challenges build strong professionals.

We also offer:
• Build a career working in a team of highly skilled professionals for one of the top worldwide companies in the software
• Competitive remuneration
• Comprehensive package of benefits:
- Medical insurance
- Meal vouchers
- Sport benefits(fitness, aerobic, tenis discounts)
• Team buildings and team parties throughout the year
• Flexible work schedule
• Training and certifications: On-going In-depth training with current and emerging products and technologies

Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international project.