Channel Partner Support Administrator with Hungarian Skills

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Employer: Hewlett Packard Enterprise
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.08.2015
    Remote work: On-site
    Short company description

    Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

    Requirements

    Education and Experience Required:

    - First level university degree with recommended focus in business or finance.
    - Typically 0-2 years of experience in a related field.

    Knowledge and Skills Required:

    - Good communication skills (e.g. written, verbal, presentation);
    - Mastery in English and Hungarian
    - Intermediate knowledge of internal processes and policies.
    - Developed understanding of local legal compliance issues.
    - Strong problem-solving and analytical skills.
    - Good teamwork skills.
    - Intermediate time management skills.
    - Developing project management skills.
    - Developing mentoring and coaching skills.

    Responsibilities

    - Analyzes sales data and compiles information for reports (e.g., pipeline forecasting, quality assurance); identifies trends and makes observations.
    - Manages day-to-day post-sales order management (e.g., credits, returns) and resolution of customer issues (e.g., specialized product builds, performance reports, data analysis); handles multiple moderately complex customer accounts.
    - May mentor non-exempt level team members on day-to-day activities.
    - Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary.
    - Resolves order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).
    - Handles several customer accounts that have low to moderate importance.
    - Supports solutions that impact other departments.

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