Senior Back Office with German

UPA Solutions este o companie ce oferă o gamă largă de servicii printre care furnizarea de servicii de recrutare, selecție de personal și formare profesională. Compania aflată în continuă dezvoltare are în prezent un număr de peste 25 colaboratori în patru centre de contact, Bucureşti, Botoşani, Brăila şi Alba Iulia, urmând să deschidă în perioada următoare, noi puncte de lucru. Expertiza echipei din cadrul UPA Solutions în domeniul serviciilor de resurse umane permite companiei noastre să asigure servicii de calitate alături de garanția identificării candidaților potriviți dinamicii companiilor-client. Pentru mai multe informatii vizitati site-ul: www.upasolutions.ro

- Strong oral and written communication skills, in both (1) English and (2) Italian/Spanish

- A detail-orientation and strong organizational and planning skills

- Good computer skills, including knowledge of MS Word, MS Excel, PowerPoint and Outlook

- Strong adaptability to change and the ability to cope with deadlines

- Able to build and maintain excellent Client relationship

- Professional attitude and willing to take his/ her career to the next level.

- He/ She is responsible for implementing and performing on a regular basis the quality controls decided for operation teams, to provide reports regarding the level of quality KPIs and to stimulate quality improvement whenever necessary or possible

- Prepare for and deliver regular coaching sessions focused on quality of calls and performance metrics

- Identify and communicate trends or areas of opportunity for the development of front line staff members

- Participate in call calibration sessions with other coaches and with the client when required