Website Maintenance Specialist (Job number #1412029)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Education and Experience Required:

- Business Analyst (BA) or Bachelor of Science (BS) degree in Communications, Marketing or Computer Science
- Experience with web technology, programming languages, applications and techniques

Knowledge and Skills Required:

- Writing and editing for the web – requires some peer or manager review
- Web analytics (measurement, Return on Investment (ROI)
- Communication skills (written and verbal)
- Prioritization, project management and time management skills
- Basic knowledge and understanding of interactive media, tools and technologies (all channels and pricing models)
- Basic knowledge of Internet principles and web site production
- Knowledge of direct marketing and Customer Relationship Management (CRM)
- Maintain company marketing management systems as needed

Job description:



Provide daily operation & maintenance support to WW HP.com web sites and social media / mobile assets. Ensure all web tasks are delivered/performed adhering to HP Web Standards and Policies. Must acquire in-depth knowledge of various HP templates, process & publishing tool operations, and apply in daily assignment in order to optimize the efficiency & productivity, timely delivery and quality manner.

Main Responsibilities:

- HP.com Website maintenance including creation, development, modification, publishing and retiring outdated content
- Social Media & Mobile Assets maintenance
- Image & banner production, publishing & housekeeping
- Marcom/Vanity URL Management
- Jump ID Creation, QR Code Creation, HP Recommends maintenance
- Pick-up and complete Maintenance tickets within committed turnaround time, making sure that work is processed in adherence to the instructions, guidelines and HP standards.
- Task progress/status must be properly updated in e-Ticketing Platform enabling an effective end-to-end tracking/auditing process
- Deliverables must be managed in accordance with Service Level Agreement entered with internal customers
- Attend UAT for any new tool and/or process rollout as requested
- Operate global requirements/projects implementation on track on schedule
- Attend mandatory training & briefing for new tools & process deployment
- Meet organization Key Performance Indicator
- Submit Time Management Report on time
- Enable a seamless collaboration working model with different operation teams
- Submit regular work log upon request by Team Lead and/or Manager