Cloud Support Engineer with English

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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• Fluency in English
• Bachelor Graduates
• Preferably 1 year of technical support experience call center or a service center supporting computer HW product clusters or onsite support experience
• Strongly developed analytical and trouble shooting skills
• High level of self-motivation with a strong desire to solve problems and multi-task with priority
• Ability to maintain self-control while defusing stressful customer situations
• Excellent demonstrated customer service skills
• Knowledge and experience with Microsoft Windows Client Platforms (Windows 2000/XP/Vista)
• Knowledge or experience with Microsoft Exchange and other Messaging Clients (POP3/IMAP/SMTP)
• Ability to collaborate technically with other groups
• Effective learning skills
• Professionalism, a pleasant manner and positive attitude
• Works well in a team environment
• Keyboarding skills

• Represents the client and communicate with customers via telephone, written correspondence, or email with regards to finding technical solutions
• Facilitating resolution of complex technical issues in all areas of assigned Microsoft products by collecting the necessary documentation or recreating issue in house
• Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases
• Abilities to deal with not only technically complex issues, but also the ability to address politically charged situations requiring the highest level of customer skill
• Insuring customer's issue is resolved to their satisfaction by recommending workarounds and/or other fixes
• Keeping the customer updated on the status of issue, as well as keeping the CRM system updated with current information on the case, recommendations and resolution
• Contributing articles to the technical support knowledgebase
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and Escalation Resources when appropriate

Benefits:
Opportunity to work in a young and dynamic environment
Attractive benefits package
Opportunity to develop and learn constantly
Access to internal trainings (job related and soft skills trainings)


Other:
Wipro BPS is a trendsetter and leader in the Outsourcing space. We invite passionate, energetic, creative and focused individuals who want to be a part of our growth story! Wipro BPS is the best option you can find to develop your expertise in the industry. You will get immense opportunities to learn from our focused approach towards delivering long-term benefits and measurable value to our customers through:

Business Domain Knowledge

 Integrating Technology with BPS

Process Excellence 

At Wipro, you will get a solid understanding about the best way to service the customer requirements by leveraging Quality, Innovation, self-sustaining Process Framework, IT expertise and Domain knowledge. With the best people talent, we offer customized service offerings, translating into the most flexible and cost effective services of the highest quality. You will get the opportunity to be a part of a very capable and energetic team of over 24,000 colleagues, operating out of more than 25 delivery locations across the globe. This team from Wipro BPS has been a valued partner to all our customers in achieving their business goals. A wide range of industry options are available since we services customers in various industries including Banking & Capital Markets, Insurance, Travel & Hospitality, Retail & Consumer Products, Energy and Utility, Technology, Manufacturing, Telecom & Healthcare sectors. We have built deep expertise in Processes like Finance & Accounting, Procurement, Marketing, Legal, HR Services, Tech Support, Customer Services and Analytics. Follow us on Facebook @ www.facebook.com/WiproRomania