Service Order Administrator

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On.

Our mission is to be your digital partner for Sustainability and Efficiency.

We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.

We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.

Recognized as the world’s most sustainable company in 2021 by Corporate Knights Global 100 Index

- Education level - Bachelor Degree requested
- Fluency in English, both verbal and written, is required
- Familiarity with computers and related software
- Strong verbal and written communication skills with the ability to work independently and handle multiple tasks at the same time
- Flexibility and willingness to work additional hours during high peak volume times during each quarter
- Organizational and problem solving skills with attention to detail is highly desired

- Process Agreements for concurrent (non-concurrent) orders with services for different order types
- Verify orders and ensure that they include all mandatory information required to be able to process them
- Ensure that missing data is obtained within a timely manner, to ensure that local Service Operations are able to schedule on-site service provision effectively
- Update Agreements after services have been carried out, issue certificates and set up PMV Schedule
- For CTO/ISX regularly check if Serial numbers have been scanned into In Touch and if so move to the correct account
- Create (enter) agreements in In Touch within the agreed cycle time
- Assist Team Leader in any issue in first instance and escalate the problem when necessary.
- Assist in resolving order discrepancies
- Escalate any issue which was not solved in 24 hrs or needs manager help to be solved
- Availability to cover order entry team members from other regions
- Ensure that the end to end process is completely fulfilled
- Other duties as assigned