Internet Explorer Support Engineer

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Employer: Microsoft
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.05.2015
    Remote work: On-site
    Short company description

    It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

    Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

    In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

    If shaping a better, more exciting future is what motivates you, you’ll be in good company.

    Find out more about Jobs at Microsoft Romania and apply.

    Requirements

    Key Success Criteria
    • Ability to communicate at all levels – VP/Exec, Product Group and Customers. Must be able to communicate business impact and technical information at all levels with credibility to achieve results.
    • Excellent Internet Explorer Technical/Functional Knowledge.
    • Ability to drive change across business groups.
    • Customer focus – provide, inspire and enable others to deliver a Perfect Every Time experience for our customers and partners.

    Knowledge, Skills and Experience
    • Essential Experience
    • Technical support, consultancy, development
    • Internet Explorer Expert
    • Communication skills in international environment

    • Technical/Functional Skills
    • Knowledge of Microsoft Internet Explorer technologies
    • Knowledge of internet related standards and protocols (TCP, HTTP, SSL, HTML)
    • Knowledge of internet development using HTML and Javascript
    • Some programming skills with C# or VB.Net. C++ skills are desired
    • Knowledge of .NET framework on Assemblies/JIT compilation, managed Memory Management/Garbage Collector, BCL, Threading is a plus
    • Knowledge of Windows Operating System background on Threads, Processes and Memory Management (Heap, Stack, Virtual Memory)
    • Knowledge of Internet Information Services (IIS) is advantageous

    • Personal Attributes/Interpersonal Skills
    • Customer focused
    • Proven Technical credibility
    • Excellent communication skills both spoken and written
    • Able to work well under pressure and meet commitments
    • Ability to communicate with international customers (cultural awareness)

    Responsibilities

    The Role
    • Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
    • Provide solutions to complex problems that satisfies our Premier customers. This involves dealing with critical situations including complaint handling, sensitive customers and mission critical support
    • Build customer and partner loyalty through customer orientation, responsiveness and accountability
    • Work in an international environment and collaborate with your team to provide high-level support
    • Attend triage meetings with local or remote engineers to share knowledge and efficiently develop customer solutions
    • Develop and deliver internal and customer technical trainings/workshops in specialty areas
    • Assist in representing Microsoft (i.e. seminars, technical or marketing, conferences event)
    • Work with local marketing stakeholders for product feedback, new product launches

    Other info

    CSS (Customer Services Support) provides technical service and 3rd and 4th level support for Microsoft’s European Enterprise and Development customers. CSS is a continuous learning environment and we’ll make significant investment in your technical and professional development. Moreover, you will be actively involved with mentoring, training and collaborating with other engineers to make our team fast, stronger and smarter at handling critical issues for Microsoft customers.

    Contract: Outsourced Employment Contract
    Start date: ASAP
    Location: Bucharest

    Job highlights:
    -Training: on-going in-depth training with current and emerging products and technologies;
    -Benefits: medical program, sports benefits, lunch vouchers;
    -Compensation: competitive salary package;

    Please note that your resume will be entered in our data base and may be used in further recruitment events.

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