CRM Technical Support

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

• Bachelor's degree in Computer Science, Business Information Systems, Masters a plus;

• 2+ years of work experience in working with databases, html, or any related field;

• Preferably experience in supporting databases or high reporting;

• Able to work independently and efficiently to meet deadlines;

• Able to promptly answer support related email, phone calls and other electronic communications;

• Self motivated, detail-oriented and organized;

• Knowledge of Customer Relationship Management (CRM) applications;

• Good SQL database language querying skills;

• HTML/CSS skills;

• Strong proficiency in Excel;

• Good communication and presentation skills;

• First class organizational skills;

• Good team player with positive “can do” attitude;

• Language skills: advanced ENGLISH (mandatory). French, German, Italian, Spanish are a plus.

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium;

• Create reports in iReports, Excel, SQL queries.

We are Harte Hanks. We are a team of passionate marketing professionals, working to connect your brand with your customers to move them from awareness, to action, to brand loyalty. We develop integrated, multichannel marketing solutions that deliver millions of customer interactions every day through traditional, digital, social and emerging marketing solutions. We are working with local partner for some services including staffing so you may be contacted by a different name also during recruitment.