Telecom Software Services FO Engineer (Junior position)

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Employer: Huawei (G)TAC Romania
Domain:
  • Telecommunication
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Abroad
  • Updated at: 21.07.2016
    Remote work: On-site
    Short company description

    Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.

    In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.

    Requirements

    • Fluent English speaker - an effective written and oral communicator.
    • Minimum of a Bachelor's Degree in computer science/Telecommunication or other related technical field.
    • Has basic understanding telecom network and services.
    • Understanding of technical support operation model and processes.
    • Knowledge about monitoring Systems.
    • Basic knowledge of Unix/Oracle database and Windows OS.
    • Experience on Telecom/IT support will be a plus.
    • Willing to work in shifts.
    • Work in Bucharest, willing to travel abroad.
    • Spanish will be a plus.

    Responsibilities

    • Provide BSS & VAS products first level technical operation support to our valuable customer, including system monitoring, alarm handing, incident acknowledgement and first level incident troubleshooting and ticket management.
    • Support offshore transition projects, and be involved in the knowledge transfer & sharing.

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