Helpdesk Technician with Russian

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

• Fluency in Russian and English language
• Availability to work in shifts (09.00-18.00 or 12.00-21.00) and two weekends/month
• Experienced in Incident Management, network Operations & Management, service Fault Management, Trouble & Ticketing Management
• Proficient in relevant computer applications (Internet Explorer, Outlook usage, Microsoft Office)
• Knowledge in Microsoft Server relevant roles and networking
• Basic knowledge about server editions of Microsoft Windows
• Networking Basics
• Team player
• Verbal and written communication skills
• Listening skills
• Problem solving and analysis
• Customer service orientation

• Provides first level IT support through the analysis of system generated events
• Uses basic technical and service knowledge to ensure event correlation and diagnosis is efficient
• Assumes initial ownership for the coordination, investigation and documentation of a system event
• Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
• Demonstrates understanding of the customer’s business needs and apply them to the management of system events & incidents
• Teams with technical team on site and the service desk to ensure the coordinated management of incidents
• Supports in the automation of the routing or fixing of incidents through accurate recording of information and trending of operational peaks and troughs
• Able to understand system errors at a basic level & assess the risk of events and escalate appropriately to protect client services